Returns Policy

Our Commitment

We want you to be completely satisfied with your purchase. All items are carefully inspected, accurately described, and securely packed before dispatch. However, if you're not happy with your order, we're here to help.

Returns Window

You have 14 days from the date of delivery to return an item for a refund or exchange. Items must be returned in the same condition as received, with all original packaging where possible.

How to Return an Item

To initiate a return, please contact us with your order number and reason for return. We'll provide you with return instructions and, where applicable, a returns label.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5 working days. Refunds will be issued to your original payment method.

Please note: return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately with photographs. We'll arrange a replacement or full refund, including return postage costs.